Kildare and Wicklow Education and Training Board (KWETB), supports and co-ordinates education, training and youth services in Kildare and Wicklow. KWETB specifically provide primary, post primary, post leaving certificate, apprenticeships, traineeships, youth services, music, community, outdoor and adult further education and training. As a public body, it is essential for KWETB to ensure that their processes are secure, efficient, and compliant with regulations while offering the best experience for their students, staff, and partners.
The training department in KWETB needed to modernise and streamline its identity verification process. Previously, the process was manual, time-consuming, and labour-intensive. As a large public entity, KWETB was also required to meet strict GDPR regulations and ISO standards for data security. In addition, KWETB sought to improve the user experience for both their internal teams and external stakeholders.
1. Improved User Experience: KWETB needed a solution that made the identity verification process simple, fast, and secure for their users, reducing friction and enhancing the overall experience.
2. Operational Efficiency: The manual handling of identity verification was taking up a significant amount of staff time. They needed a more automated and efficient process that would free up resources and reduce operational bottlenecks.
3. Security & Compliance: Given the sensitive nature of the data KWETB handled, it was essential to ensure that the new solution was fully compliant with GDPR and ISO 27001 and 9001 standards to protect the organisation from regulatory risks.
ID-Pal delivered a seamless identity verification solution that addressed KWETB’s needs for better user experience, operational efficiency, and compliance. By implementing ID-Pal, KWETB automated the verification process, ensuring that users could securely verify their identities in minutes remotely. The platform also aligned with GDPR and ISO standards, offering a secure, zero data-access solution that protected user information.
1. Better User Experience: With ID-Pal’s intuitive platform, KWETB was able to provide a smoother, faster experience for staff, students, and external partners. Users could verify their identity through a simple digital process in under a minute, avoiding the need for in-person verifications or paperwork, making the onboarding process faster and more efficient.
2. Operational Efficiency: By moving from a manual to an automated verification process, KWETB saved significant staff time. Previously, it took around 15 minutes per manual verification, including collecting, verifying, and filing information.
Post-implementation of ID-Pal, the time required was reduced to just 1 minute per verification.
3. Robust Compliance: ID-Pal’s solution ensured that KWETB’s identity verification processes were compliant with GDPR regulations and ISO 27001 and 9001 standards. The zero data access model provided an added layer of security, ensuring that no sensitive personal data was accessed by third parties, protecting KWETB from potential breaches and regulatory risks.
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