Each member’s documentation is securely submitted to the ID-Pal Business Portal where it is thoroughly verified and authenticated using a suite of industry-leading technologies that include:

• Liveness Check: Motion detection and facial gesture recognition prevents identity fraud.
• Facial Comparison: 50-point biometric facial match.
• Document Verification: Up to 75-point check to ensure against tampering or forgery.
• Address Verification: checking address documents against trusted databases.

The portal allows the First Tech Credit Union team to verify and approve customer submissions in seconds. A comprehensive Customer Due Diligence (CDD) report is generated with key customer documents, providing them with a robust compliance process and audit trail for each customer. Using an ID&V solution awarded the First Tech Credit Union team time and cost efficiencies beyond identity verification within seconds and customer onboarding within minutes:

• Manual review & verification of documents no longer needed.
• Decrease in drop-offs in the onboarding process.
• No longer relying on manual upload by a customer.

“Other providers were offering to phase in a solution over a period of months. But we need to onboard customers digitally as soon as possible. Using ID-Pal we were up and running, it was seamless.”