Support for One4all Customers
If you still have not received your One4all card activation PIN:
- As a result of heavy customer volumes, there can be delays in issuing your PIN.
- Check that One4all have not texted you and requested a new submission. Please follow the instructions in the text in this case.
- If it has been 24 hours and you have not received your PIN, Please contact One4all at custserv@one4all.ie or +35318708100.
Calling from the UK?
Get in touch with the UK One4All customer service team by calling 03700 84 4444 (local call rates apply) or email custserv@one4all.com.
Scroll to our Troubleshooting section below to see more
FAQs
Why am I being asked to verify my identity?
One4all is now required by Anti-Money Laundering regulation to verify the identity of gift card recipients.
What is the ID&V Process?
- Go to one4all.ie/activate, create an account, or log in, select card activation from the drop-down menu, this appears under your name in the top right-hand corner.
- Click on “Add New Card” and fill in the last 8 digits of your card details in the relevant fields provided. The first 8 digits of the card are pre-populated. If this is not your first Chip & PIN card, you will now receive an SMS with a PIN code.
- You will then be directed to complete the ID&V Process. Please ensure you have your ID to hand for this step.
- Once your submission is completed and accepted, only then will your card be activated, and you will receive your PIN via text message.
Completing the Card Activation Process
- Capture your Identity Document
- Complete a Liveness Test (click the take picture button to take a selfie).
- Confirm your Personal Information is correct
- Submit your Identity Document
Troubleshooting
If you still have not received your One4all card activation PIN:
- As a result of heavy customer volumes, there can be delays in issuing your PIN.
- Check that One4all have not texted you and requested a new submission. Please follow the instructions in the text in this case.
- If it has been 24 hours and you have not received your PIN, Please contact One4all at custserv@one4all.ie or +35318708100.
If you need help submitting your documents, please follow the simple and quick steps below:
- When capturing a picture of your Identity Document/Liveness Test:
- Avoid overhead lights to reduce glare.
- Place your ID on a high-contrast background (a different, solid colour).
- If the above doesn’t work, please forward the link to a different device, and try again from that device.
- Once the submission is made, all data capture is wiped and encrypted
Please find the full list of accepted ID types below:
- Current International Passport.
- Current Full Driving Licence.
- National ID Card.
- Translink Senior Smart Pass (Northern Ireland only).
- Firearms certificate Irish Public Services Card.
- Irish Residence Permit.
- Public Services Card.
- Age Card.
For Privacy Policy information please visit the One4all website.
